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Are you and your facility disaster ready? As reported by the American Red Cross, as many as 40 percent of small businesses never reopen following a major natural disaster, such as a flood, tornado or earthquake. A majority of those businesses had no disaster plans or back-up systems in place. Aristotle said it best, “We are what we repeatedly do. Excellence, therefore, is not an act but a habit.” The same is true for disaster preparedness and emergency management. As a facility manager, continuous examination of potential building risks and exposures is necessary and should become a habit in your daily work practices. Read More >

When a property catches fire or suffers any type of devastating loss, it can be life shattering. As stated by the National Child Traumatic Stress Network, losing one's home or property can lead to depression and elevated levels of distress, including post-traumatic stress disorder (PTSD).¹ As an account manager and brand ambassador I often communicate with clients who are in a state of shock. One of the first things I ask is, “Are you okay?” Understanding the emotional state will help me decipher how to best communicate with the client. After gaining this information, I like to implement the three R’s: react, recognize, and reassure. Read More >

“A sense of humor is part of the art of leadership, of getting along with people, and of getting things done.” Who said it? Chris Rock? Tina Fey? Will Ferrell? Wrong, wrong, and wrong. It was Dwight D. Eisenhower, the 34th President of the United States and a five-star general during World War II who said it. I couldn’t agree more with our former President, and have always strongly believed that humor in the workplace leads to a positive, healthy, and successful workplace. Read More >