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Rolyn's blog serves as a platform to inform and educate our audience on a wide variety of topics related to the restoration and reconstruction industry.

Relationship Selling - a Combination of Empathy and Problem Solving

Blogger of the Week - Wednesday, October 05, 2016

Creating and delivering value to your prospects and customers is what relationship selling is about. It requires mutual trust between the parties – the purchaser believing that the salesperson is telling the truth and proposing a service of genuine value to the buyer; the salesperson believing that the purchaser will ultimately reward him for his honesty, diligence, and work on the purchaser’s behalf.
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React, Recognize, and Reassure: Coping With a Property Loss

Blogger of the Week - Tuesday, August 09, 2016

When a property catches fire or suffers any type of devastating loss, it can be life shattering. As stated by the National Child Traumatic Stress Network, losing one's home or property can lead to depression and elevated levels of distress, including post-traumatic stress disorder (PTSD).¹ As an account manager and brand ambassador I often communicate with clients who are in a state of shock. One of the first things I ask is, “Are you okay?” Understanding the emotional state will help me decipher how to best communicate with the client. After gaining this information, I like to implement the three R’s: react, recognize, and reassureRead More >

Understanding the Insurance Claims Process

Blogger of the Week - Wednesday, July 13, 2016

For most property owners, this may be the first, and hopefully, last time a disaster hits their property. Unless you, the property owner, have filed a claim before and have been through the process of seeing a claim from beginning to end, it can be very complicated. Full service restoration contractors such as Rolyn understand every detailed step involved in navigating a property claim. From the first phone call to finally moving a family or business back into their property, we have the experience and professionalism to help guide you through this complicated process. Read More >

What’s In Your Playbook?

Blogger of the Week - Tuesday, January 12, 2016

With the New Year come new beginnings, a fresh start, a set of goals and expectations; some old to improve on and some new to raise the bar of the previous year. Read More >

Insurance Estimates vs Non-Insurance Estimates

Blogger of the Week - Thursday, May 14, 2015

In today’s day and age, most insurance estimates are put together using Xactimate, Colossus, or a similar estimating program. This software provides contractors with set pricing based on material and labor costs – these figures are updated on a monthly basis and vary based on geographical location. Estimating programs are used to settle an insurance claim and place a dollar value on work that needs to be completed. Read More >

Customer Loyalty and Client Satisfaction

Blogger of the Week - Tuesday, April 14, 2015

The success of a business relies on building customer loyalty and fostering client relationships. Our job in sales is to help attract and retain customers. Customer satisfaction can be the single most valuable asset that a company can acquire - it can determine whether a business will thrive and grow, or be stopped in its tracks. Read More >

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Rolyn's blog serves as a platform to inform and educate our audience on a wide variety of topics related to the restoration and reconstruction industry.

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