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When a property catches fire or suffers any type of devastating loss, it can be life shattering. As stated by the National Child Traumatic Stress Network, losing one's home or property can lead to depression and elevated levels of distress, including post-traumatic stress disorder (PTSD).¹ As an account manager and brand ambassador I often communicate with clients who are in a state of shock. One of the first things I ask is, “Are you okay?” Understanding the emotional state will help me decipher how to best communicate with the client. After gaining this information, I like to implement the three R’s: react, recognize, and reassure. Read More >

We sat down with our CEO, Samuel Bergman, to speak with him about the future of Rolyn, the healthcare industry, and what it takes to differentiate yourself in the disaster recovery industry. Read More >

I sat down and spoke with our very own Content Restoration Manager, Edwin Mwangi to learn more about our Content Restoration Division. Edwin has over 10 years of experience supervising the restoration of properties damaged by fire, smoke, and water. He is extremely detail-oriented, an adept problem solver, and has extensive customer service skills. Read More >

The success of a business relies on building customer loyalty and fostering client relationships. Our job in sales is to help attract and retain customers. Customer satisfaction can be the single most valuable asset that a company can acquire - it can determine whether a business will thrive and grow, or be stopped in its tracks. Read More >